![]() If that does not help we recommend submitting a ticket for more direct support: Contact Support - Blizzard Supportīe sure to include the requested diagnostic data with your ticket. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client. Try running your system in selective startup mode: Ĭreate a new administrator account: Creating a New Administrator Account - Blizzard Support Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%.Delete the Bnet and blizzard folders inside the appdata folder if they exist.Type the following into the address bar (not the search bar): %APPDATA% and press enter.Delete that folder if it exists (usually program files x86) Navigate to the folder where the desktop application would normally be installed.Open file explorer/file manager (Right Click Windows Start).This will not remove existing game clients. Feel free to reach out to them for assistance if necessary.įrom here we need to manually clear the Battlenet Desktop Application and all supporting data from the system. You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem. In some cases there is a corrupt or misconfigured setting within the router or modem. If necessary look at the documentation for your security and routing products to find out how to turn these options off. Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. Security firewalls (Some ISP provided modems) Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat. Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. ![]() I’ve tried every single thing on the internet that I’ve found. I go back to reinstall the battle net application, and every time I try to download it I get stuck on Downloading new files. We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider. Stuck On Downloading New Files : r/Warzone I had to delete battle net & Warzone off my PC due to an issue with the game. ![]()
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